The Ford S-Max and Galaxy get a facelift - and new engines - for 2010. Press Release Below.
2010 BRUSSELS MOTOR SHOW DEBUT FOR NEW FORD
S-MAX AND NEW FORD GALAXY
* Ford S-MAX and Galaxy models get a fresh new look for 2010
* New models to debut at 2010 Brussels Motor Show
* S-MAX and Galaxy debut Ford’s new high-efficiency EcoBoost 4-cylinder advanced turbocharged petrol direct injection engines
* 2.0-litre Duratorq TDCi diesel engine with Stage V emission rating and additional new 163PS version
* Ford PowerShift transmission enters range: standard with 2.0-litre EcoBoost, optional with 2.0-litre Duratorq TDCi
* Improved craftsmanship and enhanced technologies
* New Galaxy and S-MAX will be built alongside Mondeo at Ford’s Genk plant in Belgium
COLOGNE, December 15, 2009 – Ford of Europe will unveil new versions of its top-selling S-MAX and Galaxy at the 2010 Brussels Show on January 13. With fresh designs, they feature new interior materials and features, a range of more efficient powertrains and a host of driver focused technologies aimed at improving safety and comfort.
The 2010 S-MAX and Galaxy models kick off an exciting year for new product introductions from Ford of Europe.
“We’ve given both models a fresh new look and more premium appeal, but it is beneath the skin that the major changes have been made,” said John Fleming, Executive Vice President and Chairman & CEO, Ford of Europe. “S-MAX and Galaxy are the first European Ford models to benefit from our global EcoBoost family of direct-injection, turbocharged, petrol engines delivering more power and performance from a lower displacement powerplant, yet with impressive fuel economy and low CO2 emissions. And that is just the start of the 2010 S-MAX and Galaxy story.”
These are the first cars to be available with Ford’s all-new, high efficiency, 2.0-litre EcoBoost petrol engine. Producing 203PS it joins a significantly improved 2.0-litre Duratorq TDCi diesel, with 140PS, plus a new 163PS variant. Additionally, the Ford PowerShift double wet-clutch transmission system is available for the first time on Ford’s large car range; it will be standard equipment with the EcoBoost petrol engine and optional with both Duratorq diesels.
A range of innovative new safety and convenience features debut on versions of the new S-MAX and Galaxy, including a Blind Spot Information System.
More Distinctive Outside
From launch in 2006 the S-MAX quickly established itself as a car without peers – a sporty, high quality and well-equipped crossover that provides the benefits of a people mover, but without sacrificing style or driving enjoyment.
The new model maintains this tradition and has been thoughtfully updated with significant detail changes to the exterior including a strongly sculptured bonnet and all-new front fascia, emphasised by a gloss black lower front trapezoidal grille. This gives S-MAX a distinctive presence on the road, and a new lower front bumper comes with distinctive LED daytime running lights on high series (Titanium and Titanium X Sport) models.
The rear of new S-MAX has been re-designed with a more dynamically profiled tailgate and new LED tail lights that extend deep into the rear side flanks. Boosting its premium appeal is a horizontal satin chrome bar which runs between the LED tail lights and is embossed with the S-MAX logo.
The new Galaxy also features a re-designed frontal section. A new, more sculptured, bonnet combines with new front fascia design – incorporating a bolder lower trapezoidal grille with inserts featuring subtle chrome bars – and new-look fog lights. Titanium and Titanium X models are differentiated further with chrome bars in the upper grille as well.
The roof incorporates new bolder integrated silver rails, while at the rear, distinctive new LED lights and a body-coloured lower fascia are standard equipment.
More Luxurious Inside
Carefully balanced new colour and material choices deliver a luxurious and dynamic feel.
For both vehicles, the Ford FoldFlatSystem comes as standard for the second and third row of seats.
S-MAX high series models get a new multifunctional overhead console with generous stowage, sunglasses holder and child-watch mirror, and a new one-piece panorama roof equipped with power sun blinds. For the first time high series S-MAX models, and all models fitted with the panorama roof, get a new LED interior lighting system.
Loading through the rear tailgate is also made easier thanks to a new courtesy light, fitted into the inside panel on the liftgate, that illuminates when opened.
Power and Economy: EcoBoost SCTi, Duratorq TDCi and PowerShift
Ford’s new S-MAX and Galaxy are the first vehicles to offer an all-new 2.0-litre Ford EcoBoost SCTi engine, which heralds a new era in Ford’s petrol engine development. Featuring lightweight all-aluminium construction, the latest-generation high-pressure direct injection system, low-inertia turbocharging and twin independent variable cam timing, the 2.0-litre EcoBoost SCTi has an advanced combustion system which brings new levels of performance and fuel efficiency to petrol engines in this power range.
The 2.0-litre EcoBoost SCTi engine has a maximum output of 203PS at 5,500 rpm, combined with maximum torque of 300Nm, which is delivered across a broad 1,750-4,500 rpm range. With this new powertrain, the S-MAX achieves 0-62mph in 8.5 seconds (8.8 seconds for the Galaxy) and a top speed of 137mph (135mph for the Galaxy.)
Yet even with this responsive performance, fuel economy and CO2 emissions are significantly improved. Compared with the previous 161PS 2.3-litre automatic powertrain, CO2 is reduced by 19 per cent to 189g/km, even though the new 2.0-litre SCTi engine has over 25 per cent more power. This translates into a combined fuel economy of just 34.8mpg* and an extra urban figure of 44.1 mpg*.
At the same time, Ford’s diesel offering for the new S-MAX and Galaxy has been significantly improved. The upgraded 2.0-litre Ford Duratorq TDCi engine family complies with Stage V emission regulations and is also available in three power levels – 115, 140 and 163PS – for the first time.
Engineered to deliver refined performance and low cost of ownership, these new Duratorq TDCi engines also deliver impressive combined fuel economy and CO2 performance. With a consumption of 49.5mpg* and an average CO2 emission of 152g/km, the new S-MAX and Galaxy, with six-speed manual transmission, prove that it is possible to combine driving fun and compelling performance with high efficiency.
The efficient and smooth-changing Ford PowerShift double wet-clutch transmission is a perfect match for both the new petrol direct injection and common rail diesel engines. It is standard with the new EcoBoost SCTi and available as an option with the 140 and
163PS versions of the 2.0-litre Duratorq TDCi.
New Features Further Enhance Safety and Comfort
From the outset the new S-MAX and Galaxy were designed and developed to offer customers a premium travelling experience and, to achieve this, an already compelling range of features in the previous models was updated and broadened for even greater safety and comfort.
Jörg Beyer, Ford of Europe’s Vehicle Line Director for Large and Luxury Vehicles said: “The sheer number of Ford milestones we have delivered with the new S-MAX and Galaxy, in terms of vehicle design, powertrain technology and features, is big enough to make you think they are all-new vehicles. Our European Ford flagships deserve this treatment – and we are convinced that our customers will appreciate it.”
The new S-MAX and Galaxy are Ford of Europe’s first vehicles to feature the new Blind Spot Information System. This radar-based technology warns drivers of vehicles in their blind spot area. Also, the new Adjustable Speed Limiter Device (ASLD) is designed to help drivers set, and then not exceed, specific speed limits unintentionally – another first for Ford of Europe.
High series versions of the new S-MAX feature extensive applications of Light Emitting Diode technology, with LED daytime running lights as standard and LED illumination inside. All versions fitted with the panorama roof also benefit.
High series versions of both the S-MAX and Galaxy are also equipped with powerful courtesy lights located on the lower inside corners of the tailgate to illuminate the load area and all versions of both S-MAX and Galaxy come with LED tail lights as standard.
The comfort of passengers in both vehicles also motivated further refinements to the climate control system, which now features a new ventilated temperature and humidity sensor mounted in the steering column shroud for more sensitive control of the cabin air.
Additional trademark technologies already available on other Ford models are now being made available on S-MAX and Galaxy for the first time. These include the Ford Keyless System and the award-winning Ford EasyFuel capless refuelling system.
Sophisticated, Flexible Manufacturing
As with previous models, the new S-MAX and Galaxy share the same assembly line with the Mondeo at Ford of Europe’s Genk manufacturing facility in Belgium.
A highly sophisticated, flexible and lean manufacturing process allows Ford to adjust the sequence and production quantity of different vehicles within its large and luxury car range, ensuring that it can respond very quickly to changes in customer demand.
Pioneering New Technology
“S-MAX and Galaxy were the first Ford vehicles to include elements of our ‘kinetic design’ styling theme,” added John Fleming, “More importantly, they began to change the way that many people thought about the Ford brand.
“As they sit alongside Mondeo at the top of the Ford range in Europe, it is essential that we use these models again as pioneers for the introduction of new and innovative technologies that will characterise Ford’s ambitious product launch calendar for 2010,” said Mr Fleming.
Further details of the new Ford S-MAX and Galaxy models will be released closer to launch in early 2010.
*Note: Fuel economy figures quoted are based on the European Fuel Economy Directive EU 80/1268/EEC and will differ from fuel economy drive cycle results in other regions of the world
Vic says
Picked up my galaxy on sat but have no idea whether it was worth the 6mth wait, 1 drove it 1 1/2mls home and it’s been sitting outside since covered in snow!! WHAT A LIFE. Merry xmas.
john says
hope your all enjoying your s-max and galaxys.had mine 5 months now and love it as much as the the day i picked it up.merry xmas to all……
Dan Meulebrouck says
After all of the trouble many of us have experienced in actually getting our vehicles, I have to say that I have had countless problems with my S-Max. Failed instruments, turbo problems, clutch issues and total failure on several occasions. Now totally fed up of the car and it has been returned to Motability, and I am back in private car ownership. Nice car the S-Max…. potentially, but in my experience ruined by shoddy build, poor quality and a dealer who does not deserve the title.
john titley says
the dealers are the problem, mine was a waste of space.
they knew nothing about the car and i had to tell them about what the car came with and what colors where available.
if ford made more effort getting there dealers up to standard then maybe buying a ford would be more enjoyable.
Doug Ross says
Hi Just heard from our dealer. Our car(S Max Titanium) was built on the 20th Oct and is awaiting shipment.Projected arrival date at the dealer is 6th Nov and collection date of 11th Nov. Its been a long wait but not as long as some. we ordered it on the 2nd of Aug.Fingers crossed for no more hiccups!
karen says
Hi doug i would be really interested to know when you have actually collected your car as i feel my dealer is in no rush to get me my car he just keeps saying it wont be here any time soon !!
Doug Ross says
Hi Karen, We went into the dealer today for a progress update. The car is now at a holding area near Glasgow. Delivery to the dealer is still projected to be the 6th Nov!
Doug Ross says
Hi all, My wife called the dealer this morning for an up date and we were surprized to hear that our car was ready for collection. We picked it up this afternoon and we are well chuffed.
Vic says
Hi, I ordered my Galaxy ( auto ) at the end of June and the dealer told me Sept delivery but he told Motability Nov!!! The dealer new I had urgent need of this vehicle as I am now having to swap from using a scooter to an electric wheelchair and my present vehicle is unsuitable. If I had been told the truth
about the delivery date I would of looked elsewhere. The dealer has just given me an estimated build date of 3rd Nov and a delivery date of 18th Dec!!! Personally I wouldn’t wait 6 Months for a hand built Rolls Royce never mind a Ford. Until I get this vehicle I’m house bound. You would think Ford would at least give out an apology and Motability send a warning to all new customers of the delivery time on all the affected Ford vehicles!!
karen says
can i ask when you ordered your cars as i ordered my s max in july and i am stiil waiting i have given up ringing the dealership !!
Anna says
Hi Karen, despite the press release coming out last December, Ford and Motability didn’t get their acts together to get the advanced payment prices sorted until the middle of May which was when many of us ordered our cars. I ordered mine on 14th May and FINALLY picked it up today….!
John H says
Just had a call from the dealer, car in and ready to pick up tomorrow. Ordered mid May!
jimmy wain says
hi Karen if interested i ordered my galaxy 2nd June as in my first post don’t hold my breath for December delivery
karen says
Hi i was told that my s-max would be ready to collect on 21st october then told the 29th october then told sorry that is the date it is being built not when you will get it !! so we have now been told november 29th we have ordered the s-max titanuim diesel 2.0 in black does any one know what the hold up is ?
jimmy wain says
hi first post on here read all your posts I’m in the same boat ordered galaxy in may dealer very reluctant to talk to me over delivery i understand there is not much dealer can do but they need to remember that changing our cars is a big thing to us as it is the only life line we have for getting around managed to get a bit of info only because i know person in dealership as last resort is that my car does not even have schedule to be built yet so could be December or January what do you do but wait if you at mobility rules they say they hold price to what you sign up for for as long as it takes for delivery unless major change to car spec anyway been interesting reading all your posts good luck with delivery i might get mine wrapped in Christmas paper who knows
john titley says
when i piked my car up someone at the dealer had asked for an smax and they where told not to even think about the car for 6 months, so just a rough idea of the time scale
john titley says
well it was worth the wait, the galaxy titanium in parkside green is amazing. i had the powershift box and it works great, you can hardly tell when it changes gear except when you stick it in sport then you can realy give it the revs before changing.
to anyone who is waiting for the galaxy hang in there as it is well worth the wait.
my dealer also said he didnt want to sell another one for a long time and that mine was the only one in shropshire so far.
happy driving.
Anna says
Great news John – so glad you like it. Picked my S-Max up today, complete with panoramic roof and the seat pack (well worth paying for with a spinal injury). Must admit it does look fantastic in black and the powershift is so smooth. Just feels *much* bigger than my little auto A Class – have to get used to that!
martin says
still waiting, est now Nov. Delay due to parts for driver asst pack 2
well done john let us know how you get on
John tiyley says
Wow, the galaxy is done, im picking it up at 5 tonight and cant wait.
Ive seen the colour and its nice, parkside green.
Will let you all know how she drives tomoz.
Fingers crossed.
john titley says
wow, ive just been to my dealer and was told my car is due into them early next week.
about time something went my way.
cant wait to get behind the wheel and test her out.
Anna says
Good luck John, let us know how you get on (and when you get it)! Just seen a brand spanking new black S-Max Titanium on the road today – first one in this area. It looked very nice – just hope it wasn’t mine being taken out for a test drive while the dealership sneakily hold on to it!
Kevin Mitchell says
My S-Max Titianium has arrived and modifications fitted so will collect Saturday. Going to call Ford customer service but not hopeful of even an apology over change of colour (minor really) and delays and extra cost (had to buy space pack) and confusion over prices and the fact that the Ford Mobility site still has the wrong price list and information.
Good luck to everyone else waiting hopefully FMC have now got their fingers out and will get onto delivering the long stamding orders.
Kevin Mitchell says
Took delivery of car on Saturday did less than 100 miles and PowerShift box had errors.
Took car into dealers on Monday they looked into errors and said it needed analysis. Had to take in on Tuesday and leave with them as it only uses 1st, 3rd and 5th.
New gearbox needed (5-7 days) so won’t have car back for over 10 days.
Off to a bad start. Not sure if I need to contact Motability on this yet.
Kevin Mitchell says
New gearbox with dealer who are fitting today so will hopefully get an update tomorrow once car has been suitably tested. Here’s hoping?
Kevin Mitchell says
Work all done – car being returned today. So hopefully all will go fine from now on. Hope not to have any new posts on this. Happy motoring to us all
john titley says
the problem was with the right hand drive engines and the supply of the complete units ot individual parts, this has now been sortted and production has started up again.
the only renault that is the same size as the alaxy is the espace which is a fair bit more expensive than the galaxy.
hope youve made the right choice to go with the renault and not wait for the galaxy.
like all new vehicles and machines the first runs from the factory do have teething troubles that take time to sort out.
good luck.
Anna says
Oh, well now for some even more depressing news. Despite the fact that my car was ordered in May, was built in the middle of September, and – ha ha – will apparently be with us by mid-October (and pigs might fly), the advance payment went down in 3Q10 (we’d paid £2650 and were told if it went down we’d only pay the reduced price upon delivery of the car). Great, we thought. We’d been promised the car by the end of July, having ordered it in May. Now our estimated delivery date is mid-October and lo and behold, the advanced payment for Oct – Dec is now £3350. Now how did I know that would happen? 🙁
Steve Williams says
What we needed was extra boot space and the Renault Grand Scenic offers that. It is also considerably cheaper, it has a much higher specification than the Ford too. It is faster yet just as economical.
When I cancelled the Ford they didn’t even have the courtesy to contact me, I did it by leaving a message because, everyone I needed to speak to was, once again, out that day. They promised to cancel yet, the next day, Motability had to call to arrange the cancellation. Ford UK called me to ask if there had been any progress. I explained I’d cancelled by message and she said that someone should have contacted me from the dealership as a courtesy and discussed refund of deposit, I just got a cheque in the post.
The Galaxy may or may not have been the perfect car for me, I’ll never know. What I do know is this, if the people expecting customers to commit to a £20+ car can’t be on the ball, polite and efficient, it doesn’t say much for what the dealership or company would be like if something goes wrong … assuming they can get the parts!
john titley says
theyve got plenty of individual parts but just couldnt get the complete engines already built up.
i thought ford made these themselfs but it seems that they are made out on contract for them.
they should have asked the supplyer at the beginning if they could meet demand.
just out of interest, how long is the delivery of the grand scenic.
Steve Williams says
I had finally had enough so, earlier on today I cancelled the Ford. If I’d wanted a car with a Ferrari lead time, I’d have ordered a custom hand built car not a flippin’ Ford.
My logic to this is simple … if they can’t get enough parts to build it, what are my chances of a swift repair if it goes wrong with such sparse parts supply? I figured it wasn’t worth the hassle, 6 months is too long to wait.
I am going, instead, for a Renault and they apologised to be today that it may actually be as late as December for delivery. It is a much better spec car for far less month than the Ford.
Maybe more people need to vote with their feet to let Ford know that the British find this sort of thing unacceptable!
Steve Williams says
140 TDCi Titanium powershift is what I ordered too.
I ordered this the day the prices were released, indeed, so keen was I that Ford emailed me the prices and I had them before the dealer I ordered the car from … that was back in May.
The latest I have is a build some time in October but, they are not very confident about that at the dealership.
I too am changing cars mid contract. One of my considerations was, how long I had left on my current car and how much refund I was going to get on the advance. With that in mind and the dealer telling me I’d have the Galaxy by early August at the latest, I calculated how much I’d have left to spend on the advance. With each passing month my refund is eroding and the amount I have to pay out is consequently increasing!
Like most, Ford too my £500 and have been earning interest on it.
It’s all about the ‘Vista’ system, if they can’t see something on there they know nothing! No one can contact Belgium and find out what is really going on, Ford UK are useless and don’t know anything about even what country the car is made in! They just keep referring me back to the dealer who only knows what Vista tells him which is changing daily!
We are left driving about in an unsuitable car (better than nothing) and the prospect of a much larger bill than expected and Ford UK or the dealership don’t care.
Motability eventually agreed to log it as a complaint after ages on the phone, they are getting a lot of calls on the subject apparently
john titley says
my car was orderd on the day that the prices came out, i had to give my dealer the prices and codes to order the car.
how come your getting some of your advance payment back on your previous car, as that is just a deposit like you would put on a normal car. depending on the car depends on the amount of advance payment you give , that just keeps the payments in the price band for motability it isnt refundable if your car goes back early, and the advance payment for the new galaxy will be set at the time of ordering.
i would get your dealer to recheck as its the galaxy titaniums that are being built at the moment.
Steve Williams says
No, that is not the case. The advance payment is spread pro rata over the entire duration of the lease. So, a £3,000 advance payment, for example, if the contract was cancelled after exactly 12 months, would entitle the customer to a £2,000 refund being the balance of their £3,000 after 1/3 has been deducted.
This is different to the deposit, that is merely an amount which holds the vehicle, cements the deal. Most customers get zero advance payment cars so none of this applies. For those who go for more specialised cars, the sky is the limit on the cost of an advance payment!
So, if one works on the example above, I had a £2,500 advance on my current car which I received in July 2009. If we divide that by 36 months (3 years) then, each month costs me £69.44. Or, in other words, from the opposite end. Each month that passes means I receive £69.44 less refund on my advance. As I took this refund into account when calculating the cost of the Galaxy, each month I have to find an additional £69.44 toward that as I am no longer getting the refund … make sense now? If I get the car in November (unlikely) I shall be £277.76 worse off than I would have expected to be in July when they first said I would get it, one month more, by Dec 9 and I will be £347.20 worse off.
When last I checked, which was just a few days ago, they assured me they had no clue for sure when it would be built, the Vista system says Mid October. With a 4-5 week gap between build and delivery, that means late November at the earliest. But, I have been told one month extra every month since July so, I am not optimistic of the October build either.
If they can’t get the parts (as they tell me) to build the car, what if it goes wrong? How long would it be off the road for awaiting replacement parts?
All in all, I think I shall cancel my order, it simply is not worth taking the risk. There are not many alternatives but, there are some!
john titley says
ve just had news from my dealer and my galaxy is built!!!!!!!
about bloody time, the only down side is i is waiting to go to the holding yard in holland then onto my dealer, all this takes about 4-5 weeks.
John tiyley says
I was told by my dealer that it takes 4 weeks to come from belgium to the dealer.
Or maybe ford have told porkeys about that as well
Good luck on getting it this year.
martin says
get the VIN number and track the car on http://www.etis.ford.com/home.do then is should say where it is.
Brian says
Ordered our new S max Titanium early August for us to collect on 10th November, on motobility, thought the car would be brand new, paid £250.00 extra for pearlesant white, it appears they didnt need to order the car they had one sitting in there compound at our deallers for a few months, its already regestered two months before we can collect it, the car will be five months old when we collect, our order states regestration date Nov 2010, dont seem right to me. the car is either ex demo or cancalled order should I kick up. the car they showed us when we enquired about S Max is the one we get.
martin says
My personal reasoning is, as mobility are paying for the car, they would be paying the dealer the price of a NEW one not a pre-registered one on a 10 plate. The dealer is getting the full price for a not so new car. However the wait as you can see is at least 12 weeks for a new one.
So if you can wait ask mobility what they think of supplying a pre-reg car, however if you can’t wait you could have that one now. Let us know how you get on.
john titley says
the car they have wouldnt have the new engine or other upgrades so the price should be the old price not the one for the new models.
ive still not got anything, my build ate came and went now i havnt even got a new build date.
im thinking i might get it under the christmas tree from santa ( very slim chance i think)
will let you all know what happens when i get some news,
Anna says
Oh, that’s dreadful John…*apparently* (and I will believe it when I see it), my car has now been built, and the dealers are now waiting for a release date from Ford. Hmmm…….
john titley says
get back onto watchdog as i did so again last night.
they are totaly out of order changing the colour without asking first. surley if the car isnt built yet then they can change it to any other colour that you want, its only a change of paint code and shouldnt be a problem if the car isnt built yet or is that to easy for them to do.
im meeting my dealer this week to se what is happening and when im getting my car.
will keep you updated as to what hapens.
John H says
Thanks John. I phoned Motability yesterday and they are not impressed either and said they would take it up with the Ford expert tomorrow, although to be honest I am not sure there is much they can or will do. I am going to contact Ford myself later and start causing a fuss.
john titley says
i kept contacting ford and all they do is forward your message to your dealer. i was emailing them 2 or 3 times a week and not 1 reply, i even contacted motability .
in the end my dealer told me that if i didnt stop contacting ford or motability then they would just cancel my order and ban me from the dealership.
hows that for CUSTOMER CARE, all i wanted was to find out what was happening with my order.
it is a total disgrace the way they are treating there customers and motability are doing nothing to help us.
just great.
martin says
Its all gone quite, have you all received your cars or just given up banging your head against a brick wall?
For me the est build date is near so will conact dealer a few days after and report back here next week,
martin says
new build date is now oct 🙁 No engines is the reason given.
john titley says
just had an email from my dealer saying that my provisional build date has been and gone and still no car.
he now hopes it will be built in september but cant give a date for the build.
this is all getting very stupid now.
ford should put an advert on the tv apologising for the problems with there cars, but instead they keep taking orders that they cant make.
martin says
not good news, did you order the 163 engine as that seems to be the holdup. Still with the warranty wars in progress maybe Ford will respond with a longer warranty and yours will be included. 🙂 Just changed my order as they now have Driver Assistance Pack 2
this means my ordered options are cheaper and I get Lane departure warning system free.
john titley says
my engine is the 140 and the same engine trouble as with the 163.
im just going to keep on to watchdog to do something for us as ford are keeping very quiet and not telling us anything.
John H says
Hi
My S-Max is now not due delivery until late October, put back from August. To make matters worse Ford have now deleted some colours and taken it on themselves to amend my order to a different colour as the one I order is one of those now not available. It can’t be correct that they can change your order without letting either the customer or dealer know. Appartenly my only option if I don’t want the new colour is to cancel and start again, with an expected delivery then in Jan/Feb 2011!!!
Do you think there is anything I can do, possibly seek some kind of compensation?
john titley says
my car was being changed early due to medical needs changing and me needing an auto car as i am having severe trouble with manual cars. with this taling so long ive been stuck in my home loads of times from not being able to drive and my wife being busy at work.
they arnt being very considerate at all for people with disabilitys, all they are seeing is another car sold and there profits going up, its not as if they lose money on the motability cars they just dont make as much as they would if selling to a normal customer.
i bet if we had orderd direct with them for our cars and where paing them direct we would get some compensation or an extra for the cars, but because were through motability they dont give a damn.
very anoying indeed!!!!!!!!!!!!
Anna says
At risk of sounding extraordinarily optimistic, has anyone got any news? My dealer is as silent as the grave. Someone tell me some good news, please! 🙂
Anna says
Grrrrrrrrrrr! Sorry, I know I’m replying to myself but have just checked my bank account and the DWP have started taking my mobility allowance for a car I haven’t got and am not likely to get for some months yet! The DWP need Motability to confirm that I haven’t got the car yet and Motability say they need to check with my dealer to see what the situation is – but nobody was answering the phone at the dealership, so that will have to wait until tomorrow. I may commit murder soon…..
john titley says
that is a discrase, i nthought the system was better than that, when you collect the car you have to give an electronic pin number that gets sent to you by motability.
surley if this hasnt been done then motability can see on there records that you havnt had the car and stop them taking the payments out asap.
it goes to show that motability and ford dont give a shit once youve placed an order.
my galaxy was given a build date for this month which runs out next week, yet ive still not heard anything yet.
maybee we will all get them under the christmas tree from santa! WEVE ALL GOT MORE CHANCE WITH HIM.
martin says
nothing, dealer said can get VIN when built, then I hope to track to dealer however see build date is estimated 🙁
john titley says
my dealer has told me there is now a provisional build date for my galaxy titanium was for august, didnt say early or late august. that would mean i should get it in september as it is 4 weeks to get it from the factory to hear.
i contacted watchdog months ago and no reply.
my car was orderd on the day the advance payments came out and im still waiting.
not good ford.
martin says
ask for the VIN number then you can track it at ford etis site
Kevin Mitchell says
Hi John
I got a phone call from the dealer yesterday. The S-Max Titanium I ordered now has a built date of 10th Sept and an expected delivery of 25th Sept.
I also filled in the Watchdog webpage and pointed them to this thread but also did not hear back from them.
Hopefully there will be some movement soon on your order.
Kevin
john titley says
i just cant belive that a large company like ford cant sort engines out for there cars, the engine is the same one used in there s max , galaxy and now mondeo.
there planing is crap, theyre quick enough advertising the cars on tv and every car mag out there yet cant produce the things.
but worst of all is the fact that there has been no apology at all and we just get fobed off with lame excuses.
this will be the last ford i ever buy.
Kevin Mitchell says
I agree John. Also there has been no apologies or any offer to placate me as a customer. Maybe they are complacient at being the biggest supplier to Motability. Even so we are valid customers and should be treated accordingly. Ford’s (and hte dealers) handling of this seems to be devoid of any customer regard or consideration of how important the timings of orders for replacement cars.
Kevin Mitchell says
Car built (was started 6th Sep), due for delivery to dealers on Monday (was due last week) but had to order space pack option as prices were wrong on order system (load cover was shown as £75 but paying £200 now).
Dealer not apologetic and no sign of Ford change of colour, delay in delivery and total cock-up of this from a customer experience perpsective.
Asked for Ford complaints number and going to call them and Motability as fed up with this treatment.
martin says
i ordered a galaxy titanium x on the 1st of June, just been told build date is 17 Sept for delivery WE 2 Oct
Kevin Mitchell says
Has anybody had an update on when their car will be delivered?
I ordered a 140 TDCi Titanium powershift on 5th July and have been told the build has been pushed back from August until September so delivery will be October maybe even November.
Like many of you it was through the Motability scheme and I paid the dealer money up front (they wanted a £500 deposit so I gave them the amount which is left to pay after we trade in my wife’s 10 year old Toyota)
I’m thinking of cancelling and going elsewhere but there aren’t many other options to the S-Max (C4 Gr Picasso Exclusive has same lead time)
To be honest my patience has worn out!
Anna says
Well, finally managed to track down the dealer again yesterday (he’s usually “at lunch”) who has admitted that Ford have told him officially that they have “Engine Supply Problems” for the 2.0 TDCI (which they use in the Titanium S-Max, the Galaxy and the Mondeo, apparently). No idea when these problems will be resolved. I’m on the verge of cancelling my order. 🙁
Kevin Mitchell says
Thanks Anna
I spoke to the dealer yesterday and pointed out that I had spoken to another dealership and the 2.0 Eco Powershift is available now. He is going to see if Ford and his management will cover the difference in advance payment. However I get the feeling he is keener to get a new model S-Max to show to other potential customers and he didn’t order an Eco one as he’d not sell it as everyone wants the diesels.
I filled in the form on BBC Watchdog yesterday and am so close to cancelling and either looking elsewhere or just buying a second-hand car and paying for the modifications myself.
🙁
Anna says
Oh, how bizarre, because our dealer said that the only Eco Powershift available is an X-Sport with all the toys (satnav, Blind spot info etc.) and that we could order that but it would be a higher advanced payment plus Ford would want an extra £2k for all the toys. Was the available 2.0 Eco a Titanium, or an Titanium X, did he say? I just can’t believe how long this is taking. Let me know if you hear from Watchdog; they didn’t even get back to me. 🙁
Kevin Mitchell says
The dealer said it was a Titanium and the advance payment is £3000 without any extra stuff.
I don’t think we will hear back from Watchdog but maybe they will follow up …. you never know.
john titley says
its so annoying that a large company like ford cant sort out the problems like engine supply.
they must have plenty of right hand drive engines as its the same engine and gearbox that fits the s max and galaxy and as im aware its also going in the new mondeo.
why advertise cars for sale that they cant make.
i even asked my deler to contact ford and ask what compo they would give, just like an extra for the car or something like that. all i got was its not our fault.
i even asked about the date that they had put on my invoice and in the small print it said about cars being late and what you would get, my dealer just said weve spoken to motability and we are going to change the date on the invoice to indefinate.
just shows that invoices may as well be made of bog roll to wipe your arse with.
ive given up all hope of seing my galaxy this side of christmas and just think ford are useless sods.
Kevin Mitchell says
Thanks John
Sorry to hear that your Galaxy is so delayed.
I agree it is terrible that the order is not binding in any way and that no effort to compensate is ever made. Whatever happened to the customer service we hear being promoted as being all important. Its annoying also being treated as if these are unique parts and not the commoditised stuff used for many other Fords and with multiple suppliers as there is no way a giant like Ford would put themselves at such risk (or you would have thought so)!
I’m sure if tables were turned the dealership would not be so tolerable if we caused delay in payment. Also there is no appreciation of how dependent you are if you need a modified vehicle and cannot hire an alternative or buy a run around to make do.
I’m tempted to cancel my Ford order and find an alternative that can deliver sooner. Or even to just buy something second hand and not Motability (this is my first experience of it).
It’s a shame as the scheme looked great plus the S-Max seemed best in terms of accessibility and even driver appeal.
Wished we could badger Ford PR into helping!
All the best
Kevin
john titley says
the motability side is great, ive had a zafira with them and all is good. its only because i need an auto car with a good hight for getting in as i am having trouble at the moment. it was meant to be an early change ove to the galaxy but the way its going my zafira would run out before i get the ford.
the other pat that got to me was that they made the s-max zetec first in large numbers as it was what they thought would sell best and then made the galaxy zetecs.
now the people who have orderd the titaniums and x models have to wait as the havnt got right hand drive engines.
and the fact that they dont give a toss about what problems you have.
at present im having to get m wife to drive me everywhere until i get the galaxy, this makes me upset as i have to depend on her more and more and have lost my independance.
this will be the last ford im having.
Kevin Mitchell says
I placed a Motability order for a S-Max Titanium Auto 2.0 TDCi on 5th July 2010 and the dealer told me build slot was in August so delivery would be early September (although he hoped that the order would move it “up the queue, as it was a priority 1 now sold car” ). Car seems ideal and up front cost not too bad at £1650 (plus £200 spaoe option)
Just received a call after trying to get a more definite date from the dealer (John Grose Woodbridge Suffolk) and they told me that the build was now delayed due to supply issues with the diesel engine or injectors.
Now this puts it back to October and may even be a Novemember delivery. I’m in a quandry as to what to do. I can only drive a modified car (left foot accelerator, auto etc) and will be stuffed without this am trading in manual car for it. I have asked dealer to escalate to Ford but not expecting any resolution.
Any suggestions? I’m really frustrated with all of this!
Anna says
Oh God, now I’m really disheartened. My S-Max 2.0 TDCI Auto is still not showing a build date despite ordering the damn thing back in the middle of May. Ford say all they can do is ask the dealer to chase it up; the dealer says they can’t phone Ford but can only email them and Ford aren’t replying (CHASE IT UP THEN, FGS!), the delivery date is still showing 31st July and to cap it all, Motability have just told me that unless the dealer updates the delivery date, the DWP may start taking the mobility component of my DLA – for a car I haven’t got! I’m losing the will to live…..
Mark says
We placede the order for our new galaxy on 1st July and arranged for all the adaptations to be fitted too, everything seemed to go quite well, estimated delivery date of mid september. all sounds good doesn’t it……. but no, it isnt.
We had a call from the dealership in friday saying there had been a problem with the adaptations and the order had been cancelled and re-arranged, i didnt think this would be too much of a problem, after all its onty a few weeks on top, until she then proceeded to tell me that my delivery date had been changed……to DECEMBER!!! at the earliest by all accounts too.
this is appalling, i am quite pissed off as i need a car i can drive as the one we’ve got has no wheelchair hoist or hand controls or anything, so i have to rely on my wife to take me everywhere, which means dragging the 2 kids everywhere too, i have no independance in my life and this was to be my biggest and best highlight, we even said when we ordered the car we were going to book our first holiday in 4 years for the beginning of November, which we did thinking it allowed plenty of time to get the car, the lady in the dealership could’nt of guarranteed it anymore if she’d sworn a blood oath or something to that extent.
Now we are nearly £900 out of pocket for a holiday we cant take as we cant transport me and my wheelchair to and from the destination, to which ford said…”oh sorry but theres nothing we can do about that its not our problem”, as if i dont know that already, its my bloody problem!!
Needless to say after this rant, i am complaining to motability as this is the only car that is suitable for us and to make us wait 6 months or so is just a joke, they gave no reason other than “it’s what the computers tell them”, cant even be bothered to make a phone call to find out whats going on, lazy gits!!!
No other choice but to wait though. COME ON FORD, PULL YOUR FINGERS OUT, YOU’RE MEANT TO BE A RESPECTABLE COMPANY WE CAN RELY ON. OBVIOUSLY NOT.
mike says
Hi all. I’ve been watching this forum for quite a while, but haven’t posted anything – I went through the same things that everyone else did – ordered the car in Feb and have just collected it on Friday. Well worth the wait though – Galaxy Titanium 2l tdci. Mmmm!
John – the dealer had mine for just over a week while he got the insurance sorted out but it shouldn’t be too much longer.
Only one thing wrong – Has anyone ordered the Space Pack? – the thing that Ford billed as a Load Protection Net turned out to be a small boot divider rather than something designed to stop the contents of the boot from flying into the cabin (as shown on the Ford website). My dealer said he’d look into it but I wonder if anyone else has had the same thing delivered?
john titley says
im still waiting for my galaxy titanium auto, my dealer cant give me a date yet as there is a problem with the engines. apparantly they cant get the 2 litre right hand drive engines. my car was orderd the same day as the prices came out yet still nothing, ive been contacting ford direct and they wont reply, ive contacted motability and got nowhere and today dealer contacted me and said if i didnt stop contacting ford and motability and stop contacting his sales man ( i said i was getting pissed off) that i would get my deposit back and they wouldnt get me my car.
NOT A HAPPY BUNNY NOW.
i to have orderd the space pack which states a load protection net that in the brochure is like a dog guard. look out if it comes with out that said net.
i will let you all know when i get the car if im alive by then.
john says
hi all,my dealer has had my s-max at the garage for a week now its still not ready for me to collect 🙁 im starting too think there useing it as a display model! FORD AHHHHHH…..
Daniel Meulebrouck-Steele says
My S-Max arrived yesterday…. looks great in Avalon Blue and quite impressed with its perceived quality.
Refinement is a notch below my previous Volvo V70, but so far I think it is a really nice car, save for having a slightly lumpy and fidgety ride…. but that could mostly be the fault of Londons terrible roads.
Hope everyone gets behind the wheel of their cars soon!
john says
hi daniel,did you pick your s-max up the day after it was delivered to the garage? ford have had mine at the garage for a week now 🙁 and they are saying today i can collect it mabe next week!god i feel MAD…
Daniel Meulebrouck-Steele says
Hi John
I collected mine late in the afternoon on the very same day the dealer took delivery of it.
Seems mine were on the ball after the fuss I had kicked up back in April, even the poor salesman lost his job!
Anna says
Hi all,
still no delivery date for my S-Max Titanium; my dealer seems to think there has been a delay on the Powershifts – anyone got an auto yet? I asked my dealer to phone Ford UK to find out what was happening and he said “we’re not allowed to phone Ford any more”! ???
Anna 🙂
john says
hi anna,iv’e now got my new s-max titanium.what a nice motor 🙂 in ice-white go’s really well too.mines the manual but hold out for your power shift model it will be well worth the wait.from order date to me picking it up was 7 weeks so hang in there…:-)
john titley says
im having the same trouble but with a galaxy titanium, apparantly the delay is with the engines due to ford not having enough 2 litre right hand drive engines to produce the cars.
my dealer is now looking into october delivery even though i orderd the same day as the prices came out.
im not very happy at the moment.
Daniel Meulebrouck-Steele says
My car is a factory build order too, have been given the date of 21 June for delivery…. I would expect that this would mean late July!
john titley says
if theyve given 21 june as delivery then it shouldnt be far off as the build date would have been done by now and your car is probably done already as it takes 4 weeks to get the cars over to the dealer.
my galaxy isnt being made tilllate july early august.
never mind as it will be the new number on the reg by then.
did you have any extras put on the car from the factory, ive had the electonic park brake and the load pack (load net in boot, sun blinds in rear windows and a touno cover in boot ).
i did price the load kit seperate to see if it was cheaper but at around £1000 i thought £200 for factory fit was the best bet.
Anna says
Hey all,
well, I’ve been quoted a delivery date of 3rd July for the titanium s-max…fingers crossed. We asked for Ford to factory fit the seat pack (so that I have electronic adjustment on the passenger’s seat, and also gives you the added bonus of tiltable seat base), and the panoramic roof. As I have to travel everywhere fully reclined I thought I’d rather look up at the sky than at the interior of the ceiling 🙂
Daniel Meulebrouck-Steele says
Oh Anna…. I shouldn’t…. but your comment raised a smile.
I hope you will be very happy looking through your glass roof at the summers blue sky… if summer comes back that is!
Daniel Meulebrouck-Steele says
Hi John
Mine is just the Zetec spec S Max but have ordered privacy glass, dog guard system and load cover.
You have gone mad with the options list!!!
Anna says
lol Dan! Smile all you want to, it’s fine – I’m used to spending my life flat on my back! 🙂
john says
hi all,my dealer has had to order my s-max from belgium its been 2 weeks now :-(.any one know how long this takes?
john titley says
my daeler orderd my galaxy a week ago from belgium and i will get my car early september as ive just been told today.
he shold be able to give you the build date then add about 4 weeks for it to get to your dealer.
sorry to break the bad news
john says
so looks like i have along wait.never mind it will be worth it :-)thanks for your reply john.
kara says
Hello Yeah I got my car Wednesday night! Awww its really nice! R u getting manuel zetec smax dan? its really comfortable and all the pedals etc are in exactly the right place & its really smooth i was driving along and didint realise i was going 85 felt like i was doing about 40! Very quick off the mark too!! The black look really flash with the blacked out windows. the black has a sparkle to it, which the girls love, they think fairies have added the sparkle~!! lol
Daniel Meulebrouck-Steele says
Im really pleased for you kara! I still dont have a date for mine but am thrilled that you are first on the road!
I wish you 60k miles and 3 years of very happy, safe motoring!!! xx
Daniel Meulebrouck-Steele says
Any news yet? Have you got your car Kara?…
Dan Meulebrouck-Steele says
At least they called Kara! Not long now and you will be behind the wheel!
john says
fords new quote of the day is (Delivery: Standard manufacturer lead time) hhhmmmmmmm…. thats a new one ;-/
kara says
Ive just had a phone call from ford motability saying that the prices are now available!! nearly a week to late!! Duh!
kara says
So are you all ordered now and excited!!!! I cant wait to get my car… only 4 more sleeps..
Dan Meulebrouck-Steele says
LOL!
Lucky you!!!! xx
Anna says
Yay Kara – let us know if it turns up and what you think of it! I’m ordered – trying to hold off on the excitement until (a) I actually get a delivery date and (b) it actually turns up!
john titley says
my dealer didnt know what all the colours where on the cars and anything about them.
i looked behind him and saw the new galaxy brochure.
why dont they make the sales men resd the brochures before selling , then they would know what they are talking about.
i worked in sales of quad bikes for honda and we wernt aloud to sell unless you knew everything about them.
you would think the sales men would want to know whats what to make the sale easy’r.
crazy realy.
Anna says
That’s so annoying isn’t it John, when you’ve actually read the brochure and know something about the car you want to order, and the salesman doesn’t have a clue? We looked at a Lexus once upon a time and the salesman there was brilliant – helpful but not hovering, and knew all his info without having to go and look it up in a brochure.
kara says
I had to pay for my car advance payment and extras up front but then i am collecting only tues night or wed morning!
john says
i tryed ordering today!my dealer could not even tell me a date lol! the sales men are as bad as the net hahahahaha!
Anna says
Whether you pay upfront or not must depend on the dealer then, it would be better if Motability had a definite policy on whether or not you have to do that. Both the Volvo and Ford dealers we’ve dealt with were willing to order the car without any pre-payment so we must be lucky. John, I haven’t got a date yet but the dealer *said* he’d put a “priority 1” on the order to see if that makes Ford build it a bit quicker…we shall see. My dealer didn’t even know the new prices were out!
Dan Meulebrouck-Steele says
Anna your dealer can put whatever priority he likes on it… it wont get built any faster. The S-Max, Galaxy and Mondeo are all built at Fords ‘Ghenk’ plant in Belgium. The automated system fully controls itself and switches production numbers accordingly for each model dependent upon orders throughout the EU. Batches of vehicles are made. I.E if 500 S-Max Zetecs are required and 499 Galaxy Titaniums…. the lines will build the highest priority first, the S-Max.
Anna says
Wasn’t it less complicated when it was lines of people building cars 🙂 I think what he meant was that vehicles that have actually been ordered by a customer requiring a factory-fit option are built before vehicles which are just going to be held in a holding centre on an airfield in the hope that someone might buy one. But I don’t know. Guess it’ll turn up when it turns up but sooner would be better than later!
john titley says
i know that titanium galaxys arnt due to be built until july, theyve made mostly s-max zetec’s at the moment and are now moving onto the titaniums and titanium x sports, and then onto the galaxys.
thats why ive got to wait till august for delivery. it takes 4 weeks for the cars to come over after being built, to me that is along time.
if they give me a flight to belgium i will drive it back and have a holiday on the way back.
somehow i dont think that will happen, just have to wait.
Dan Meulebrouck-Steele says
Some dealers ask for the advance payment in full at the point of ordering, and all can ask for the cost of optional extras when ordering. My current car, a Volvo V70 was ordered from Volvo Cars West London last July and the advance payment was £1300 before any extras. I had to pay this and the cost of extras at the time or ordering.
SImon says
Well I have spoken to motability every day this week and they are claiming that without the prices then they cant order the cars and my dealer is saying the same thing, because they havent had an email from Ford Motability they cant order it.
John H says
Not the same at all dealers, I’ve just ordered a Titanium X Sport on Motability. Dealer didnot know that the prices were available but had no trouble ordering one once on his system.
john titley says
i made my dealer look on the actual motability site and got the VTN number that way, once he had that it goes through ok.
on the fact that motability say they no nothing, i was promised a call from alister at for mobility as soon as the prices where ready.
IM STILL WAITING.
GOOD OLD FORD.
Dan Meulebrouck-Steele says
It looks John like Motability have released the prices ahead of both Ford and Ford Motability…. perhaps, just maybe helped along by all of us driving them insane everyday!
We got the result though!
john titley says
i had another dealer looking for me and as i was arguing the fact that the prices where out to the one dealer and he called me and said that he had all the vtn numbers to hand.
yet my dealer said all ford dealers go off the same system, obviously note as the one had all the vtn’s to hand.
i dont think my dealer wanted to bother with sorting the car for me.maybe he wasnt getting his sales commision
Anna says
John H, how long did they quote you for delivery of the titanium X Sport? Is it August like John T?
Dan Meulebrouck-Steele says
A Titanium X Sport?…
Wow… you are prepared to pay a £3.5k deposit ahead of the monthly stoppage on a vehicle that is leased?…
John H says
Anna : I am seeing the dealer today, the car was ordered yesterday and he said he would give me the approx. delivery time when I speak to him today.
Dan : We have had a bit of a rough year so far and felt we needed a treat! Probably a one off and not sure I would pay again, but it is still less than the advance payment we paid on our current S-Max.
Dan Meulebrouck-Steele says
John, I hope your ‘treat’ arrives soon and you have many a happy mile it it!
Anna says
Thanks John; I’d be very interested to hear what delivery time they’re quoting you. I think I’m going to have to go ahead and order one without having test driven an auto, as apparently there are no auto demonstrators being made at the moment. By the time I get to test drive an auto it’ll probably be blinkin’ Christmas! I suppose it’s only a lease so if the 140bhp auto is underpowered I can chop it in after 3 years for the 163bhp.
Anna says
Oooooh! I have bitten the bullet and ordered 2 litre TDCI Titanium in Panther black, with the adjustable seat pack and the panorama roof! Eeeeek! Dealer is *hoping* for late July….keep everything crossed 🙂 Only the 140bhp though, couldn’t afford the advanced payment on the 163bhp.
john titley says
was it the galaxy or the s-max you got, and with the extras on did they make you pay £500 upfront with the car order.
my dealer has said that ive got to pay £500 because the extras come to near £1000, before the car is orderd.
i always thought that you paid when the car was picked up not before.
or its just because ive wound the garage up so much ha ha
happy motoring
Anna says
Hi John, I ordered the S-Max. No, no requirement to pay anything up front; on the paperwork it said that I’ve ordered the seat pack and the panorama roof and we just pay that when we collect the car.
When we were going to be ordering the Volvo we’d ordered privacy glass which was an extra and that too was pay on collection, nothing to pay upfront at all – sounds like your dealer might be trying to have you over 🙁
john titley says
nothing new there , it must be the fact that ive asked him every week to see if the prices where out.
ive contacted motability to see what they think about it, its not to bad as ive got to pay it at some point just thought it was a bit odd as i didnt have to pay anything when i had the zafira.
hope you enjoy many miles in the new s-max and safe driving.
lisa says
i going to order my new galaxy tomor but i would like to keep in touch with people on facebook find me lisa waller i have a red christmas hat on and long hair
john titley says
some advice when you order, take the VTN number for the car you want, ive had to go and sort my dealer out who said he still didnt have the VTN number. i found it on the motability site and gave it him and now its orderd properly.
if you click on the galaxy you want it comes up with all the spec for that car, near the bottom of the page there is a VTN number that is the code for that car and is needed to order . some dealers are claiming they havnt had the numbers yet so cant order the new cars.
good luck and i will set up a facebook page and find you all.
Dan Meulebrouck-Steele says
Thats very good advice John. i took the profile code and VTN number with me yesterday, and am pleased I did. After fighting through central London traffic for an hour I arrived at the dealers only to be told that the salesman did not have the code and VTN!!! Luckily I was pre-armed!
john says
hi dan,i repeated this to local sales person!and she looked at me smuggley and said I ALREADY HAVE THAT! VTN No .So why can’t you order it then!!!! i said…. bull bull bull SHE SAYS ford ford ford she says….GOD HELP US!!!!!!!!!!!!!!!!! IF I TURNED UP IN THE MORNING WITH A BAG FULL OF CASH I’D HAVE IT ON MONDAY MORNING LOL!
kara says
I just ordered my SMAX ‘Zetec’ in Panther Black decided against titanium. But guess when it i can have it……?
Wednesday morning!!! Im soooooooooooo Excited!!!!!!!
Dan Meulebrouck-Steele says
That is fantastic Kara! Im really really thrilled for you! After all of this and all of the upset and annoyance, you are first to get the car you wanted.
Im so chuffed for you…. enjoy and I wish you many miles of happy motoring!
I hope we all stay in touch, perhaps through facebook?..
Dan
kara says
yeah definately find me under kara stock or kara lincoln
Dan Meulebrouck-Steele says
there are too many!
look for me: Dan Steele (Im wearing a yellow t shirt!)
john titley says
ive just been to my dealer who told me i couldnt order yet as he didnt have the prices, when told they where out he said that he didnt have the codes from ford to order, just then my mobile went and it was motability saying the prices where ready.within mins she had the car code and ive orderd my new galaxy which will be ready begining of AUGUST.
now thats taking the piss, you will all have 10,000 on the clocks by the time i get mine.
Dan Meulebrouck-Steele says
at least it is ordered!
Motability have been great today, I received a call from Belinda to tell me prices were ready and I should contact my dealer…. who did not bother to call me!
Dan Meulebrouck-Steele says
what colour and trim John?…
john titley says
im getting the titanium diesel semi auto 140ps in the parkside green
Dan Meulebrouck-Steele says
nice colour!
I bet you are so pleased!
Anna says
Oooh John, did they say how long the titanium would take to come? I can’t order one yet because we can’t find an auto titanium to test drive. Then it’s got to be factory built because I need the seat pack which is factory fit. I think they seem to have Zetecs available but they don’t seem to be building any auto titaniums yet – when will yours be here?
john titley says
its due to be deliverd in august as they arnt making the titaniums yet. if you can try a zetec auto its the same car but you get a better spec inside.
good luck.
Dan Meulebrouck-Steele says
Just been to my local dealer. have placed my order for an S-Max 2.0TDCi Zetec in Avalon Blue. Delivery quoted as the second week of June!
Good luck everyone, cannot wait to see what everyone has ordered!
john says
yes at last we have the prices!!!!!
http://www.motabilityonline.com/site/current_prices/priceList/priceListDLAByVehicleDetails.jsp?formContextKey=&formSessionId=A19E81945BF3F70617B08F588A606B61&searchAdvancePayment=&searchVehicleCategory=MPV&searchBodyType=&searchBodyDoors=&searchNumberOfSeats=&searchManufacturer=Ford&searchModel=&searchTransmissionType=&searchFuelType=&searchEngineSize=&searchMpg=&searchCo2=Bands+A+-+G%2C+all+levels+of+emissions&userAction=Search&userAction=criteriaChange
kara says
you can order but no smaxs in stock
Dan Meulebrouck-Steele says
How odd…. there are dealers advertising vehicles for immediate delivery on EBay!!
kara says
No titaniums just a few zetecs?
Dan Meulebrouck-Steele says
A few Zetecs…. which I what I want. I wont pay the required deposit for a car that is just leased!
kara says
boo hoo still got to wait untill september! Im so pleased i can order now!
Dan Meulebrouck-Steele says
At least you have got ahold of your dealer…. Im still waiting! Now we can order cars the Motability specialists are too busy to deal with us!!!
Anyone actually placed an order yet?…. Mine apparantly was placed on April 1st and should just need a profile code updating and then be resubmitted! lets wait and see!
Dan Meulebrouck-Steele says
Just spoken to Motability… they said they are still waiting for the prices…. when I explained that they were on line already they seemed a little confused, put me on hold for a while and came back to say ‘yes they are the new prices!’
lets see if we can order one now. Good luck everyone!!
lisa says
see told you all once with have a new prime minister the prices would all go on
Dan Meulebrouck-Steele says
Im with you there Kara… I think its no more likely to happen on Friday than I likely to go shopping on Mars on Saturday!
john titley says
if theyre out on friday , i will drive you to mars on saturday in a demo ford.
NOT THAT ITS GOING TO HAPPEN.
i think ford should do stand up, because theyre all comedians in the company.
Dan Meulebrouck-Steele says
Thanks John!
I am at this very moment trying to talk myself out of wanting a Ford… and looking at Vauxhall Insignia Sports Tourers….. a bit lower but will still fit the dogs in the boot!
John H says
I have been following your comments with interest as I to have been witing to replace my current Motability S-Max.
Prices on Motability website this morning, all models available and old engines this same advance payment as pre facelift versions.
Anna says
Best get your spaceship ready Dan – John H is right – the PRICES ARE ON MOTABILITY THIS MORNING! (falls out of bed with shock). For some reason they’ve left the pre-facelift models on there too (which aren’t available any more). Bad news is advance payment for the one I want is now £3450 instead of £2850 on the old model :-((
Dan Meulebrouck-Steele says
This is great news…. I see that they are now zero seaters instead of seven seaters!!
Anyone spoken to their dealer yet?…. Ive just tried… Motability specialists are all busy!!
kara says
They only say friday because when they let you and me down at the end of day they close down for the weekend and dont have to listen to us ranting for a couple days.. Theres no way them prices will be out by friday, if they are I’ll not only eat my ‘hat’ I’ll eat 10 ford order forms with it!!!
john titley says
welcome craig, anyone is welcome here as long as your willing to have a moan at ford and motabilitys way of thinking.
if so many of us are waiting for the prices , whats the betting that when we all go on friday ( maybe) we will crash the motability system with us all ordering fords ha ha.
now that would be a laugh.
we wait to see what friday brings.
lisa says
ford dealer just told me friday as well but i rung motability and they said they dont no when they coming out
Dan Meulebrouck-Steele says
John, I had a chat with Alistair several days ago for about the tenth time…. he knows nothing at all…. nobody at Ford Mobility know anything. They had freely admitted that they are just an information service, and that their information is the same as ours. This was why I asked the question ‘why do Ford pay for an internal Mobility Dept that knows no more and sometimes less than we do?’…. my suggestion…. close down the department and use the money saved to reduce the advance payments to the people that actually matter. ‘Us’ the motability customers.
Just had a chat with the Dealer principal at my dealership. He thinks that he should have prices for me on Friday 14 May!
*** He did not say this year though!!!! ***
Craig, sorry that your Dad is also having problems, but we here am sure will welcome you into our very own ‘FORD’A’BILITY owners club’
john titley says
i have just had a very long chat with ALISTER at ford mobility and he has informed me that they still dont have a date for the price release. he said that and i quote ” as soon as ford let us know we will tell you”.
i thought that ford mobility was ford.
obviously ford mobility arent part of ford if they are waiting for ford to tell them.
so ford mobility know nothing as usual.
Craig says
Well my hat comes off to you all,my dad just made his mind up that he would like the new s-max 2010 model and has just discovered the price list is not out yet,I think it is disgusting the way that ford/mobility has been treating you, people on DLA should not be treated like this just so ford can make more money,that’s what it will be down to”CASH” as if there is not enough to worry about coping with disability.
Good luck,
lisa says
my local dealer just rung me to say that he will have the prices this friday
john titley says
whitch dealer was that, ford mobility are still saying there is no release date as yet.
Dan Meulebrouck-Steele says
Kara you have done it again!!!! LOL
kara says
PANTS!
kara says
Maybe not wpms!!!!!!!!!!
kara says
Prices are on page 4 on ford.co.uk/motabilty price list lots cheaper HOORAY!!! Order your Cars..
Dan Meulebrouck-Steele says
Hi Lisa!
Nothing seems to have changed yet…. and the wait goes on….
lisa says
hi has any one got any more news on prices yet
john titley says
its always the way, when you want something you cant get it, and when you dont want somthing they have loads of them available.
kara says
I Just had phone call from my local dealer and they had two zetecs and titanium auto available to me they were all SOLD at the weekend now when i do get prices I’ll have to wait! Grr….
Dan Meulebrouck-Steele says
So yet again one is told one thing and another something else!
‘no indication as to how long it will be’
!!!!!!!!!!
What a load of rubbish!
Dan Meulebrouck-Steele says
I have challenged Ford Mobility, questioning why different members of staff give different information, and why they indicated prices would be released last week and then denied all knowledge of their e mails to me. This is their reply:
memRE: S Max prices?
From: Ford-Mobility, Info (info@fordmobility.co.uk)
Sent: 10 May 2010 10:13:34
To: Daniel Meulebrouck-Steele (steeleyblue@hotmail.com)
Thank you for your email 7th May 2010.
We were anticipating that pricing would be ready but unfortunately there is a further delay and we do not have any indication as to how long it will be.
Ford Mobility.
john titley says
same old story theyve been doing this for weeks.
my dealer has told me 3 dates so far and each time says that there must be a delay but never says sorry for messing me around so i will belive it when i see it.
john says
hi all,i spoke to my local ford dealer and they told me to ring back on saturday the 15th of may and they will have the advanced payment price list for the new s-max.i will let you know a.s.a.p.
kara says
If theyve been told they’ll have em by then, Some body must know them! Grr its so painfully annoying! If they’ve been given a ‘date’ they must have been approved already other wise they’d never know when they’d be ready (unless its another fob off!) So many of there cars are unavailble until this is sorted Ka Fusion Mondeo Kuga Smax & Galaxy! Why wouldnt they want thier cars on the road!? its pure BS
Dan Meulebrouck-Steele says
‘the next few days…..’
there seems to be a pattern emerging here!
Whenever challenged it seems all parties’ answer is the same!
I reckon we wont see anything now until Motabilitys Summer price guide is released on 1 July!
john titley says
looks that way to me as well
john titley says
motability have just called me to say that ford havnt released the prices but they should be in the next few days.
as we see again 2 different stories.
we will never know what the truth is.
lisa says
hi every one i have been told prices will be out this week so dont get your hopes up
Anna says
Morning all! Who told you that, Lisa? Ford Mobility, or Motability?
john titley says
where have we heard that before.
weve had so many lies and false promises we dont know when they are telling the truth.
i wonder what they will say at the end of this week.
john titley says
yes i think everyone will get a shock when the prices do come out,being as its new the first prices will be high until the 3rd quater prices come out.
now to look at what else there is to go for.
Dan Meulebrouck-Steele says
Probably a good idea John… but I would not count on the SMax and Galaxy ranges being that affordable. Seems the promotional prices were based on vehicles that did not exist anyway!
john titley says
i just hope ford arnt going to wait until the new c-max and grand c-max are ready for sale before giving us the new prices for the s-max and galaxy.
ive just given up hope on getting a galaxy now and am looking at other vehicles to look at. just means i will have to pay a lot more for a car.
Dan Meulebrouck-Steele says
The Citroen has not been available for a while now, the Nissan Qashqai has a 4-5 month delivery and the only thing really that is readily available is the Vauxhall Zafira, which is dated, uncomfortable and past its sell by date. The very reasons it is available to us! The Mazda 5 too is a possibility but maybe a touch too small.
I am fed up of all of this….
We want our Fords!!!
Anna says
I had a look at the Mazda 5 too but if I ever get to drive again I need an auto because I lose all the feeling in my left foot. They only do the auto in the mid-range one (Takara?), not in the Furano. Plus the seats aren’t half as adjustable as on the S-Max with seat pack. Humph. CX-7 is way too expensive on the advanced payment. It was only really XC70 or S-Max Titanium with seat pack for me….can’t get either!
john says
When are ford and mobility going to wake up,and say GOD theres loads of disabled people out there that need and want our s-max and galaxys!! COME ON! SORT IT OUT!
kara says
I cant believe it just thought Id try and order C4 Grand and they are not available to order either!! Motability reduced price now they have too many orders to cope with! Not that keen on Zafira either! Ive never had a motabilty Car before and was thinking is was a good deal, but just seems to me that its a hassle! The women at motability just said why cany you order the nissian qashqai plus 2, maybe you should be looking at what you can have not what you cannot!! How Rude!!
john says
Kara,you relly dont want a zafira! ive had a sri for 3 years and they are a nightmare.ive had loads of probs with it.Fual tank not reading,ac probs,breaks probs,wheel balancing,power s’ing,the seats are crap and stain very quick.lots of other choices……
john titley says
your dam right about the zafira , the seats stain even if you get a drop of water on them and with 3 kids that isnt good, the s-max and galaxy are the ones we need yet they wont let us have them.
it all comes down to some bald git sat at a desk whos never sat in the cars and doesnt care about people who have disabilitys, all he cares is his massive pay packet each month.
they should employ dissabled people to run there motability, as we know what matters to get the best car to dissabled people.
Elaine says
a ford galaxy is a 7 seater car for disabled people and big families the 5008 looks better than a ford galaxy a ford galaxy are in showrrooms now for £17.000 pug 5008 are in showrooms now for £17.000
Dan Meulebrouck-Steele says
Retail cost is of no real significance to a Motability user as eligible vehicles on the scheme have their costs calculated based on several factors; namely purchase price, running cost and projected resale value at three years of age. From this an advance payment is calculated. The advance payments on the Peugeot 5008 are fairly high as projected value is poor.
john titley says
im going to dont worry. they arnt going to get away with it , the customer service weve all had is well below par and something needs to be done and quick.
i just wish that there was another car the same as the galaxy for comfort and as easy to get in and out, as the 5008 peugeot is nice but the door frame is to low on entry.
never mind onwards and upwards.
Dan Meulebrouck-Steele says
I have spoken to the very same…. I gave her a hard time and told her that I was a potential customer and I did not like her attitude, and asked her to put her supervisor on the line instead.
Strengthens my arguement about Ford wasting money on a department that has no benefit or use at all!
John, I suggest that you write via recorded delivery to Ford HQ’s Customer Liason department expressing your disatisfaction. Mine was posted on Tuesday!!
john titley says
ive just retrived a message left on my voice mail, it was from ford motability and my god was she a grump old cow.
she said that i am not to keep contacting them as the dealers will let us know as soon as the prices are sorrted out, and that they dont take kindley to being reported to watchdog, then she just grunted and put the phone down.
i think her telephone manner needs a little bit of work.
i even went down to my dealer and all he said thay if its not on his computer he cant do anything. he didnt even offer to call them. great day or what.
Anna says
God, they’re pushing the boat out when it comes to Customer Service, aren’t they? What an absolute cheek! I bet that’s the same woman I got on the phone yesterday, she was a right grumpy wotsit. If they don’t take kindly to being reported to Watchdog, they shouldn’t mess around so much! I think we all need to start mentioning discrimination against disabled people, on the grounds that for a while now everyone else has been able to order the new S-Max, but us disabled people who have to get one via Motability aren’t able to, and are being messed around!
john titley says
sounds like the same woman, she needs a course on customer service thats for sure.
at the end of the day ford knew the new car was coming out april 2010 so why didnt they start sorting the motability out earlyer.
they had time to sort the cash prices out but not the motability out.
if one lot of customers can buy the cars then all customers should be able to buy the cars.
if thats not discrimination then what isnt.
Dan Meulebrouck-Steele says
Good luck with Ford HQ Anna. Ive already spoken to them several times…. their attitude is just as bad as that of their dealers!
lisa says
i just rubg them and again being told they are waiting on motability to tell them the prices and that fords dont no when the prices will be comming out
Anna says
Who did you speak to, Lisa? Ford Mobility? So that sounds like Ford are blaming Motability?!
john titley says
and motability are blaming ford.
i wish i could just bang there ******* heads together.
i am well fed up with it all now.
bring on the morphine i think
Dan Meulebrouck-Steele says
They each blame one another!
Ford Mobility told me they are just an information service and they know very little.
An idea for Ford…. instead of wasting thousands of pounds paying for an internal Mobility advice line that cannot answer questions…. close the department and pass the savings on to Motability customers who have to spend a fortune dialling 0845 numbers to chase up information that the department in question does not have!
I am getting really angry with this now!
Motability have just called me back…. and have confirmed that it is FORD who are holding up the prices!!!!!
Anna says
Not surprised you’re angry Dan, thanks for this update. I just tried to find a phone number for Ford UK Head Office….that’s like trying to find a needle in a haystack!
Dan Meulebrouck-Steele says
Just had a long telephone converstion with Motability. Orders for advertised S Max cars have a profile code of ’01JD’ this is for the 2009 model year cars (the ones still on the price guides). Ford have told Motability that prices will be announced for the new Phase 2 cars in May. Their last communication to Motability was on 4th May. Motability have been helpful in as far as they can be and are requesting information from ford as to the current state of play with cars still on their price guides, and if no stocks exist then these will be updated and removed from the guides. We already know that there are no stocks.
Ford use a computer system called Vista, I know this as I am ex motor trade…. Vista shows no availability.
Motability are aware of a number of customers who are complaining but at this stage cannot help further. Ford are themselves causing the delay. My opinion is that Ford are clearly able to sell the vehicles we want to fleet and retail customers without having to participate in the Motability schemes, but were happy to allow us to obtain the few run out models that they were unable to shift.
Not good really! nbot good at all!
john titley says
why dont ford just tell us if they dont want us to have them then they should have the balls and tell us so we can all move on and look at other cars.
john titley says
this is an email ive had this morning after i compained this morning.
Thank you for your email dated the 7th May 2010 relating to the advance payments on the new Ford Galaxy.
We are still waiting for the prices to be released by Ford Motor Company. As soon as they are released, we will be in contact with you.
Kind Regards
Ford Mobility
While Ford Mobility endeavour to ensure all information provided is comprehensive and updated at regular intervals, we cannot hold any responsibility for information provided
a total load of shit , the emails that where sent out saying that today was the day for the prices must have been done by the cleaner as nobody there knows anything about them.
kara says
I Think maybe I’ll never get a car on motability sounds like too much trouble!
Dan Meulebrouck-Steele says
Interesting! Look at the E mail I got on 6th may John!!!
Anna says
I’m sick of this – been trying to order a Motability car since March! I’ve lost the will now….
john titley says
no one knows what the hell is actualy going on, the left arnt talking to the right and vise versa.
why is it so hard to tell the truth, if they dont want motability to have the new cars then they should just tell us all so we can move on.
Anna says
They are useless and I’m sick of them. I complained to Volvo yesterday about my order for an XC70 being accepted and them later declined on the basis that they had “run out of cars” and then weren’t offering the XC70 any more. Volvo had the cheek to refer me to Motability who “run the scheme for Volvo”. I wrote back and said that it was Volvo’s decision which models were available to Motability, not Motability’s.
Has anyone actually spoken to Ford on the phone today? After that old bat was so rude to me yesterday, interrupting me in the middle of a sentence and then just saying “We don’t know” all the time, sounding so bored that it absolutely incensed me, I’m not sure I have the mental wherewithall to phone them again today!
lisa says
i have and them prices have been like that for the last couple of weeks so they are not new prices
Anna says
Well I’m definitely seeing different prices from yesterday, because the highest price on there now is £2773 and yesterday the highest price was £3650!
Plus the price on there for the 2 litre 145 bhp titanium was £2850 yesterday, and now it’s showing as £1973. So same engine specs as yesterday but *definitely* different prices.
Dan Meulebrouck-Steele says
Anna
Your link worked… and I saw the prices! They are however old model prices that have been ammended… what are they upto?….
Dan Meulebrouck-Steele says
Anna
Just cross checked and the prices you are showing are the War pensioner down payments, not those for DLA, and they have been at that level for a while now!
Anna says
I know Dan – sorry – I don’t know how I got to that this morning! Blame my meds for my senior moment but d’oh! Sorry 🙂
Dan Meulebrouck-Steele says
LOL!
Chill out Anna…. its the stress of all this nonsense!!!
Dan Meulebrouck-Steele says
Have just spoken to Alastair at Ford Mobility. He said that prices are on the way but does not know when they will be released for certain. I then questioned the E mail received from Ford Mobility on 5th May which clearly stated that prices would be released in a few days…. no knowledge of this E mail was said to be recognised.
Motability too claim that prices are not finalised and I was advised to call them back in ‘a couple of weeks’.
Seems like yet again we have been misinformed, lied to and put aside.
E mail from Ford Mobility:
.From: Ford-Mobility, Info (info@fordmobility.co.uk)
Sent: 06 May 2010 08:35:33
To: Daniel Meulebrouck-Steele (steeleyblue@hotmail.com)
Thank you for your email dated 5th May 2010.
We are sorry to learn that the vehicle you originally chose from Dees of Wimbledon is no longer available.
Ford Motor Company is looking to release pricing for the refreshed large range car, including the Ford S-MAX within the next few days. We have retained your email details to send you the new pricelist at that time.
Details of our refreshed Ford S-MAX for 2010 can be found at http://www.ford.co.uk/Cars/S-MAX/FeaturesAndSpecifications
Please do not hesitate to contact us on 0845 604 0019 should we be able to assist you further.
Kind regards
Ford Mobility
john titley says
yes but the models arnt showing the new s-max titanium x sport so still no closer than we where.
now im fed up of emailing back and to with ford and motability.
john titley says
i have just got off the phone to motability and have been told that they are still in talks with ford and are looking at the 15th may.
i have also just made an official complaint with them for giving different release dates.
i think that we all need to make a complaint to show that what they are doing isnt on and they shouldnt be allowed to get away with it.
SO COME ON MAKE THE COMPLAINT LIKE IVE DONE.
Anna says
Well this is extraordinary….check Motability for the S-Max and the prices have changed but the engine specs haven’t!
Dan Meulebrouck-Steele says
Anna those prices starting at £995 have been quoted as such for a week or more…. ask your dealer and he will tell you that none of those cars are available as they are for the old model!
Anna says
But I’m not seeing any prices starting at £995, I’m seeing different prices for the S-Max!!! Don’t know if this will work, but this is the link to the page I’m seeing this morning: http://www.motabilityonline.com/site/current_prices/priceList/priceListWPMSByVehicleDetails.jsp?formContextKey=&formSessionId=321ADC66D98C587C7C60DD05D3794419&searchAdvancePayment=&searchVehicleCategory=&searchBodyType=&searchBodyDoors=&searchNumberOfSeats=&searchManufacturer=Ford&searchModel=S-MAX&searchTrim=&searchTransmissionType=&searchFuelType=&searchEngineSize=&searchMpg=&searchCo2=Bands+A+-+G%2C+all+levels+of+emissions&userAction=Search&userAction=criteriaChange
john titley says
it looks to me that you are seeing different prices because you are looking at the price range for higher rate mobility and then looking at the war pension price range. there is a difference in prices and the link you put on is for the war pension prices.
Anna says
D’oh! (slaps forehead) Sorry folks 🙁
john titley says
you didnt think they would keep there promis did you, ive given up all hope of seeing these prices and also think that when we do they will be much higher than we all thought.
we will see.
Anna says
Shock horror! No prices yet. Anyone phoned Motability or Ford yet this morning? I’m waiting for my painkillers to work before I tackle phone calls 🙂
Dan Meulebrouck-Steele says
Its Friday…. as yet no prices!
lisa says
i will eat my hat to if they go on tomor cause i cant see it some how evrey time you ring them up u get a different answer its giving me a headache i just wish they would get on with it and put us out a missery and cheer us all up a bit
Dan Meulebrouck-Steele says
I am prepared to be corrected…. but I lay odds on ‘tomorrow’ not happening.
If it does I will eat my hat…. and bigger odds that the advance payments will be much bigger!!!
Anna says
I’ll believe it when I see it Dan – the prices, I mean, not you eating your hat! It’ll be a pleasant surprise if it happens but they’ve messed around so much I won’t be surprised if we get let down AGAIN……
kara says
I Just noticed on fords website they are Receive
Mobility Operations Manufacturer of the year 2009 over 10000 registrations Blar Blar they should have the award taken off of them seeing as thy will probably be the worst this year! False advertising they not going to have many registrations when you CAN’T even reserve one let alone get one!
kara says
Awww I cant wait until tomorrow!!?!
I hope they dont let us all down AGAIN!!!!!!
FINGERS CROSSED +++++++
Anna says
lol Dan, we’ve had a Volvo S60 for 7 years – agree re. the unreliability but the blasted thing is the most comfortable car I’ve ever sat in, which was why were were going to swap to the XC70! 🙂
Dan Meulebrouck-Steele says
I have to say Anna, that my V70 has a good driving position and comfortable seats. I am 6′ 5′ tall so getting comfie in most cars is a problem, and having had a broken spine the Volvos seats are welcome, but its suspension and ride quality are awful, its too firm, jittery and rolls around. Not good for my delicate spine! Reliability has been dreadful!
Anna says
Yes, the low profile wheels on the S60 make it feel like it’s got square wheels sometimes but suspension is pretty good. Build quality and reliability issues are such a shame because the Volvo seats are just SO comfortable on injured backs!
lisa says
i have just rung ford motability on 08456040019 and they have told me the prices have been finalised and should with with the dealers before end of next week and then we should no the prices thats if they are telling the truth cause thats all what we keep hearing but and one is more than welcome to ring the number above and ask for they self and see if they get the same answer that i just did if any one does pls let me no :):):):)
Dan Meulebrouck-Steele says
Here we go again…. Just rang and was told that prices will be announced tomorrow! Friday!
Every time you call them, you speak to someone new and you get a different answer!
john says
hi lisa,i gave ford motability a ring and they told me the price lists had been sent out and i would know in 2 days.i also was told to contact my local ford dealer and that they would phone me when they had the price lists for advance payments!Guess what they said! (no prices would be released until the 15th of may) one tells you one thing and another tells you another.i hope the advance payment is no more than £1000 as this is my max,but im thinking they will come up with something crazy like £2000+ ;-/
Dan Meulebrouck-Steele says
Latest E Mail from Ford Mobility, received today.
Thank you for your email dated 5th May 2010.
We are sorry to learn that the vehicle you originally chose from Dees of Wimbledon is no longer available.
Ford Motor Company is looking to release pricing for the refreshed large range car, including the Ford S-MAX within the next few days. We have retained your email details to send you the new pricelist at that time.
Anna says
Wahey, Dan! Good news…..IF it happens. I can’t even get them to reply to my emails sent via the Ford website, so if you spot the new prices, or if they send them, will you let us know? Thanks!
Dan Meulebrouck-Steele says
Of course I will!
I have e mailed a couple of times and had no reply…. in my last e mail I told them I had contacted Watchdog, and surprise surprise…. they replied!
Cannot wait to see the prices, but bet they price us out of the market!
Anna says
Oh yep, either price us out of the market or reduce the range right down like Volvo have done, so that everything on the Motability range is either too low, too uncomfortable, or way too expensive…..I’m fast losing the will!
Dan Meulebrouck-Steele says
Anna, you dont want a Volvo…. I have a six month old V70. It rides like it has square wheels, is unreliable and is falling to bits! Its junk… but under its Swedish style body lurks a Ford Mondeo…. erm, and I want a Ford S Max…. I must be mad!
john titley says
they are definatley the old price , as there is a titanium x sport now and dont think there is an lx.
i have done the watchdog form so we should all watch the tv tonight just in case we get a mention on telly.
they do say we all get 15 mins of fame.
its a good job im on medication or i would be cracking up by now without it.
this cant go on much longer.
kara says
how can they be on there and not on motability and ford.co.uk??
john says
im waiting for the new s-max my self,after alot of searching i come across this price list http://www.jacksonsford.co.uk/motability/motability-ford-s-max/
Anna says
Thanks John; I’m not sure that these are the new prices because as far as I know they’re not doing a 1.8 Titanium any more; only 2 litre. Have a nasty feeling these are for the old model….
Dan Meulebrouck-Steele says
They are very old prices…. the 1.8LX was replaced by the Edge model two years ago….
They are defiantely about 2 years old!
Dan Meulebrouck-Steele says
http://www.bbc.co.uk/watchdog
click on your story, then use the drop down menus…. transport, then cars…. fill in the form and at the bottom tell your story!
kara says
where do i need to go on watchdog website? its all so crazy!!!
kara says
Dan Meulebrouck-Steele thats so funny we probab all have every thing else but a ford by then!
Dan Meulebrouck-Steele says
If we get our cars we should all meet up for a day and have the ‘Fordability’ members day!
Dan Meulebrouck-Steele says
How many people here have been to http://www.bbc.co.uk/watchdog and filled in the online form to make a complaint?
I have done mine!
lisa says
this is turning into a right laugh now perhaps we should all buy each other a drink well we not lost what we never had so
john titley says
its all enough to turn us all to drink. MINES A PINT.
then again if we all get drunk maybe we could work out what its all about.
its almost funny!
Anna says
well don’t have a pint until you’ve filled in the Watchdog form! 🙂
lisa says
have u filled in the form for watch dog then do u just go to they site
Dan Meulebrouck-Steele says
Lisa, bb.co.uk/watchdog
click your story, then transport… cars and tell your story!
lisa says
well i have been told they wont be on till end of june so i dont no what they are up to soon i am going to give up and go else where cause this is a joke
Dan Meulebrouck-Steele says
I feel much the same Lisa. We wait and wait, get let down. Suppose we do get the cars we want, we will then have the unfortunate misfortune of having to experience Fords shocking customer service, poor dealers and shoddy build quality!
lisa says
ye but by time we want them the prices will be to much then we would have to choose some thing else i just dont think any one knows what is going on and if i see the prices go on by friday i think i will full over cause i cant see it happening
Dan Meulebrouck-Steele says
LOL!
Dont bang your head when you fall over, or you may just forget what all of this was all about in the first place!
john titley says
if they have done the prices then why cant they release them now instead of holding them back.
why do we as disabled have to be penalised.
the prices should have been released along with the actual car prices on the 1st april.
i hope watchdog look into this and if they have broken the law that they get all that they should. A LARGE FINE and give it to motability.
Dan Meulebrouck-Steele says
I have just spoken to Ford Mobility again, they say that the prices have now been fixed and will be launched later this week or early next week. My dealer has told me that they have the prices, but cannot discuss them with me at this stage.
This is really getting silly…. we should all go and order something different!
My current car, a Volvo V70 is being returned early after a catalogue of faults and then being involved in a serious accident. All the time wasted waiting for a Ford, my Volvo is loosing shares in its refundable down payment!!!
john titley says
i have just submited a form to watchdog with regards to the poor way ford and motability are holding back the prices on the new cars.
if we all contact watchdog as ANNA suggested then maybe they can get this thing sorrted for us all.
for such a large company they should have done this before the new car came out.
Anna says
I’ve just done the same John – maybe if enough of us do it, Watchdog might feature it as a story, and Ford might pull their fingers out!
john titley says
its down to ford to sign off the payments and say that they are ok to be sold at that price.
i think its a total cock up on fords part.
lisa says
i just been told by fords head office that motability have sent the prices to ford and i have been told it is done to ford europe to get on with putting the prices on but i think they are waiting till after the the election tomor
kara says
i cant believe when we call they say one thing to one person and some thing completely different to another they have just told me they know the prices but cannot tell me over the phone!! Grr and they will be on by friday morning!!
Anna says
Ooh, interesting! Was that Motability, Ford Mobility, or Ford Head Office??
Anna says
Thanks Lisa; I don’t really understand what they mean – Motability don’t set the prices, Ford do, so what do they mean Motability have sent the prices to Ford? I wonder why the election matters?
lisa says
i have seen the new brochure but there is no point if no one can tell us what the advance payments are on the smax or galaxy its nice looking at it but we cant get hold of the car we still got to wait for prices which is a pain
lisa says
just rung ford motability and been told the prices will not be avaliable now till mid june this is a joke now
Anna says
Well that’s something different to what they told me earlier today! Sounds like they don’t know, how pathetic. You’d think they don’t actually WANT to sell any cars. We should all email Watchdog!!
kara says
just had look online as i read some of you have not seen new brochures?? they are available to download See Link from Fords site http://www.ford.co.uk/SBE/DownloadeBrochure/eBrochureCars/p=1204960258455
Full brouchures of the new s max and galaxy
The colours for galaxy are Avalon/Chill/Frozen White/Blazer Blue/Ink Blue/Hypnotic silver/Panther Black/Sea Grey/ MOondust Silver / Parkside..
The Smax Colours Are as above but not including Parkside also an Ice White is available too..
kara says
I cant believe there are so many people having the same problem the stupid thing is my local dealers have 2010 smaxs and galaxys on the fore court not being sold and REDUCED Motability are one of the biggest car buyers in the country! they own some thing like 550000 cars.. Negotiations have not been finanised between them both so its not really any companies fault. More that likely ford are asking for stupid high payments and motability are just saying no way. Motability are probably only just trying to get BEST VALUE for us (and them OF COURSE as they’re only a charity) very very FRUSTRATING the prices will probably come out next week (hopefully) then some will have to wait for 1st of julys payments for anouth 2 and half months!
Anna says
Well, I’ve phoned Motability this morning (5th May) and was told “We’re still waiting for Ford”. Phoned Ford Mobility, was interrupted in the middle of a sentence (didn’t help my mood any) to be told “We don’t know, we were told end of April/beginning of May, we’re still waiting for the prices”. With so many angry people phoning, wouldn’t you have thought that somebody at Motability or Ford Mobility could get onto Head Office and say “FGS, we’ve got all these ranting customers, will you PLEASE get us the prices”. They don’t care.
Anna says
Most relieved to see that it’s not just me having this problem. I’ve been trying to order a new s-max for months now, after Volvo took an order for an XC-70 and then reneged on it because they reduced their range right down between 1Q and 2Q 2010. Can’t believe how difficult it is to order the motability car that you actually want. We too were told 1st May for new advance payment prices on the 2010 S-Max…..it’s appalling.
lisa says
i thought fords would have done better than this keeping motability customers waiting this long they should no when the prices are comming out but they dont seem like they care at all when u ring them they dont no nothing its a joke seems they are a big company i just hope the prices come out before end of this month if not they may even keep us waiting till end of june well we just hope its not much longer now
Dan Meulebrouck-Steele says
I agree Lisa, and hope we can still afford one. I have had a broken back and there are few cars I am comfortable in…. Fingers crossed that Ford play nicely now and we get the cars we all want at prices we can afford. Somehow, something tells me though that it is not going to happen!
lisa says
ye same here dan motability blame ford and ford blame motability i just want to get my car so i can get around abit ford have told me should see the prices end of this week but how many times have we heard that i think we should have them on the old prices considering them prices dont run out till end of june 2010
Dan Meulebrouck-Steele says
I agree with that too….. I have been trying to get an S Max for months and kept being told they were unavailable, but when the new price guide came out on 1st April, I went back to my dealer and my order was taken. I think that order should be honoured as nowhere on Notabilities website did it state that the cars had to 09 models. I have an order and it should be fulfilled! Limited availability was actually no cars at all…. this is illegal and Ford should be made to answer to this.
john titley says
what gets me is that they know that there wasnt any galaxy auto’s available yet still they repriced them for this quarter.
its like putting a house up for sale that doesnt exist.
for such a large company you would think they could get things sorrted quicker. i did try the peurgeot 5008 but the roof is to low when getting in, as ive had a broken neck the galaxy is the only one with a good entry and driving position and room for my kids.
COME ON FORD!
Dan Meulebrouck-Steele says
This is my arguement and the thing that grieves me the most. Advertising Standars Agencies monitor Retailers very closely. It is against the law to advertise items and offers that do not exist. Today Ford still have prices on Motabilities price guide for vehicles that they do not have. Even the 1.8TDCi’s, which ended production months ago and there have been no stcks of for considerable time. My dealer has reprimanded the salesman who took my order, he was partially at fault but somewhere communications between Motability, the manufacturer and its dealers has failed. Big time!
lisa says
i was also told the 1st of may as well but now i being to should be end of this week i really am getting annoyed as someone must no what is happeing and when they are going to be released i just hope they dont go up to much in price as this is the best car for me with my motability problems pls pls pls fords and motability let us have the prices
Dan Meulebrouck-Steele says
I spoke to Ford earlier today, they advised that the prices would not be released until mid May, my deler confirmed this and Motability said they had no date as yet!
So much confusion!
You can bet that the offers that were advertised, will not be repeated and the people who were disapointed by the complete lack of cars will be disapointed again!
Not really good enough I think!
john titley says
i have just this min had an email from ford uk to let me know that the advance payment prices will be released by ford within the next few day. to me that should be thursday or friday.
they have told me that as soon as they are releasd they will email me a copy of the prices, as soon as i get it i will post it here.
WATCH THIS SPACE.
john titley says
im sorry to hear this but ford are doing this to everyone, they shouldnt advertise cars that arnt available, my dealer told me that they are waiting for some cars to be sold before motability get hold of them because they dont make as much money through motability as they do selling direct to the customers. were still waiting for the prices to come out, i was told 1st may now they arnt giving a date.
for such a large company ford are behaving like complete shits.
Dan Meulebrouck-Steele says
I ordered a Ford S Max 2.0TDCi 140 Zetec on April 1st, the Motability advance payment being quoted at £495. My Motability specialist said that there would be no problem getting the car and that delivery would take place early May. A week later he gave me a delivery date of 22 May. I questioned this when he told me my car was a factory order. I know that Motability would only guarantee against a 2009 /4 model year vehicle and I was informed by my dealer that I would be getting a 2010/1 model year vehicle.
Since speaking to Motability and the dealer principal, I have been told that my order is invalid. I have to wait for the new model advance payments to be released.
Ford claim that the cars are subject to limited availability…. that means that there has to be some cars available. There are actually none. Surely even though this is through the Motability scheme, this kind of practice is illegal?
When will Ford announce prices?. Ford blaim Motability, Motability blame Ford. This is so annoying and very frustrating!
john titley says
the galaxy has been on the motability range for many years so it isnt new in that sense. it is new because it has been facelifted for the better and we just want to know how much the advance payment for the galaxy is.
john titley says
im just asking if carsuk know where don robertson got his advance pricing for the new galaxy as i am getting nowhere fast with this and i need to get one orderd asap.
could you email don robertson for me if you have his email address and ask where he got his info from.
any help is greatfully recived.
many thanks
Elaine Usletten says
ford galaxys are a bit dear of a car depending on ford free road tax free everything with a 10 year garruntee but i tyhink mobillity should be in a galaxy because a galaxy is a big 7 seater car like because when u fold the back seats in the very back there is a lot of room for mobillity a galaxy is much bvigger than a doblo and a berlingo but the s max is a bit to sall for mobillity
john titley says
yes they are good and the new ones should be the best yet, we just need to know the advance payments for motability.
if they ever sort it out.
Elaine Usletten says
john titley the ford galaxy should be a mobillity car u a re right by the way because it is a 7 seater car and there isn anough room fora wheelchair the ford galaxy is bigger than doblo and a berlingo
Elaine says
can u still buy mk2 ford galaxys john?
john titley says
no its got to be the new model which came out 1st april 2010.
and there is still no news on the advance payments.
Elaine Usletten says
a ford galaxy has changed a lot of times my favourite ford galaxy is mk2 they are better than any other galaxy i know lots of people who have a galaxy galaxys are in showrooms now for £17.995
john titley says
does anyone know if don robertson is correct by saying that the new ford galaxy advance payments are out.
ive just been told by ford motability and my dealer that they arnt out yet so im very confused.
please help!!!!!
DON ROBERTSON says
well the new galaxy advance payment has been anounced , and wow what an increase £2000 for base model up to £3000 for auto, sorry ford thanks but no thanks
john titley says
hi don, where did you find the advance payment details, my ford dealer is still saying they arnt out yet.
that is a big jump considerd the actual car price has come down, must be to penalise us disabled.
john titley says
where did you find the new advanced payments, ive been looking all over the place and nothing.
even motability tell me they arnt ready yet.
please spill the beans.
Elaine says
WHAT IS YOUR FAVOURITE CAR? JOHN
Dan Meulebrouck-Steele says
Curious and more curious. No prices for the new model have been announced yet.
john titley says
they where put on sale the same time that the galaxy was put on. 1st april 2010, the problem is dont ask to se a brochure because they dont have any yet and if your my dealer they dont even know what colours are available yet but say you can order 1 now. very confuesing. oh well at least people without disabilitys can order them unlike me and a few others
Andy says
I started this thread wanting to know when I could order a new Smax and it seems to have been taken over by the quest for information about mobility availability.
Just to update on my original post, you will all be surprised I’m sure to learn that I still can’t get a definative answer from Ford. I am now considering another manufacturer.
CarsUK says
Andy: According to Ford, the S-Max was put on sale officially at the beginning of the month. You should be able to place an order now.
DON ROBERTSON says
I TOO RECIEVED THE fORD BROCHURE ,ONLY TO FIND IT WAS FOR THE OLD MODEL,WHAT ARE FORD PLAYING AT ? PERHAPS THEY WILL WAIT UNTIL END OF JUNE WHEN THE NEW MOTABILTY PRICE LIST IS DUE OUT
john titley says
ive been told that we should hopefully see the new galaxy prices by the end of the month.
the only trouble is they didnt say what month ha ha.
the best bit is that ive been asking ford constantly when the new brochure for the galaxy will be out with no reply, today in the post came a bundle from ford, i was very excited thinking the new brochure was here. BUT NO they had only sent me the old galaxy and the old s max brochure.
why send a brochure for a car that isnt even available.
i think ford are loosing the plot slowly
DON ROBERTSON says
i too have visited my ford dealer and ther is not a auto galaxy anywhere,until the new model is out, did ford and motabilty not ddiscuss the new model while sorting out april -june advance payments . in the motabilty price guide the 2.0 auot galaxy is fixed until end of june at £1500 advance payment . i can see no galaxys being available to order until the june -september list is out
john titley says
it still dosnt tell us how much we have to pay to get one, we cant even order one until they sort the advance payments out.
all this should have been sort’d out at the same time as releasing the car prices on april 1st.
there are disabled people out there who need to order galaxys but cant do so because ford are dragging there heels.
all the galaxys shown on motability ar out of stock there isnt a single auto available so why put a new price out.
ABSOLUTE MADNESS
john titley says
have carsuk had any info from ford yet as to the galaxy advance payments for motability as we are getting nowhere by ourselfs and any help would be greatfull.
good luck ha ha ha.
CarsUK says
The response we had from Ford was:
As the press release dated March 26 states “At the same time as reducing the recommended list price Ford will be reducing dealer discounts. This initiative is called “Blue Tag pricing”. As a result the price paid by the customer remains largely unchanged.
In terms of the Motability Scheme, the large car rates have significantly reduced in Q1, 2010 compared to Q4, 2009 and these competitive offers will continue.
I guess you can take that as things won’t change much.
john titley says
i have today had a call from motability saying that they are still having meetings with ford over the advance payments of the new galaxy / s max and mondeo. the cars are due to go onto there motability site on may 1st but the prices should be sorrted within 2 weeks i was told. i dont know if was just to stop me from emailing them to complain all the time or not.
ONLY TIME WILL TELL. but come on ford pull your fingers out.
DON ROBERTSON says
WHAT DO CARS UK THINK OF THE WAY FOR AND MOTABILTY ARE BEHAVING. I FEEL THERE IS MORE OF AN ISSUE WITH fORD
CarsUK says
We’re ashamed to see we’re not exactly au fait with the ins and outs of the Motability scheme. But we’ll talk to Ford and do some homework and see what’s going on.
john titley says
ford have contacted me this afternoon and still nothing all i get is “your dealer will call you when the prices are out” some good that is my dealer cant even tell me what the colours are ye i can find them on the ford site.
all we want is the advance payment prices, they know how much the cars are so where is the hold up.
or maybe they dont want dissabled drivers to have them. NOW THERE IS A THOUGHT.
DON ROBERTSON says
I FEEL THAT IF THE NEW GALAXY HITS THE SHOWROOMS BEFORE MOTABILITYS NEW PRICE LIST COMES IN FROM THE END OF JUNE 2010. THEN WE SHOULD BE ABLE TO GET THE NEW MODEL AT THE RATE THAT IS STATED IN APRIL -JUNE PRICE LIST £1500
IF NOT MAZDA 5 LOOKS GOOD AND THE INSIGNIA SE £1300
john titley says
i have had many dealings with ford motability over this and seem to get nothing from them, they have now stopped replying to my emails.
my dealer told me that ford where having a meeting to sort out the prices last week, when i ask ford i got told that it would be the middle of april when the new prices are out, then 2 days later it was a month away.
what are they playing at, theyve got the prices for the cars already on the 1st april, how hard can it be to sorrt out the motability side.
the q2 motability prices show all galaxys auto and manuel yet there isnt a single auto available in any spec or cloour so why list them.
its a very poor show from such a large company.
COME ON FORD SORT THIS OUT!!!!!!!!!!!!!!!!!!!!!!!!!
DON ROBERTSON says
i have to order my new motabilty car in june for delivery sept 2010. As the current price list from motabilty April-June2010
states ford galaxy 2.0td zetec only £1,500 advance. then why have ford no vehicles, simple the new model galaxy will hit the show rooms end of april,begging of may and the price will go through the roof. i think this is very out of hand by Ford AS THEY HAVE SAT DOWN AND AGREED THE ADVANCE PAYMENT FOR THIS VEHICLE FOR THIS QUARTER
DON ROBERTSON says
I TOO AM EAGERLY AWAITING TO FIND OUT MOTABILTYS ADVACE FOR THE NEW GALAXY ,LATEST PRICES APRIL TO JUNE STATE £1500 FOR 2.0 LT ZETEC AUTO. BUT ASK DEALERS AND THEY SAY THATS FOR 2009 MODEL, GET REAL WHO ON EARTH WANTS A 2009 MODEL THATS NOT EVEN TOP SPEC
john titley says
i have spoken to them and ford motability but all i get is that they havnt sortted the pricing out as on thursday its the second quater of the price structure, they also said that they might not have the prices till the end of april. i think they make it up as they go along.
john titley says
so that means the prices should be cheaper than the last prices
CarsUK says
Probably, but the reply wasn’t definitive. Effectively what we think Ford are saying is that the new list prices really reflect the real world sale price of the Galaxy, S Max and Mondeo. So if your motability supplier has already negotiated a discount from the old list then you may not see any difference., But if your motability offer is based on the old list then you will. Not as clear cut as we’d like but the best we can do for you I’m afraid. You’ll have to speak to your motability supplier.
john titley says
do you know if the motability prices are going to be cheaper or not as i am waiting to order one asap , we just need to know the advance payments.
do you have an up to date colour list for the galaxy as i think the red is gone now.
CarsUK says
We asked Ford the position re Motability prices. The said “In terms of the Motability Scheme, the large car rates have significantly reduced in Q1, 2010 compared to Q4, 2009 and these competitive offers will continue.” Which is not crystal clear, but the best we’re likely to get.
Andy says
Well it’s now March, and we were promised further details in early 2010 so come on Ford when can we get our hands on one of these improved models ?
john titley says
the prices are out and they are cheaper by £3450 on the galaxy. good on ford for getting this sortted, just need the motability prices to get sortted so i can order one.
CarsUK says
Yes, we did the Ford Price reductions on Friday. Good savings from the old list price, although no more than you’d have got before if you’d haggled.