Peugeot has responded to the concerns of Cars UK readers over the responses and information available on the 107 recall.
This last week we’ve felt more like Watchdog than Cars UK. The seemingly endless stories on the Toyota Recall, the Peugeot 107 Recall and the Citroen C1 Recall – never mind the Mercedes Injector problems – has meant we’ve spent a lot of time trying to answer the concerns of Cars UK readers and speaking to car makers about the way they are handling the problems.
This morning we had a couple of comments left on the story – and emails – about the 107 recall which concerned us, so we thought it best to get a response from Peugeot on it. One reader wrote: “I phoned Peugeot Customer Care on 0845 200 1234 and they were “unaware” of any Peugeots that are affected by this recall problem, and “its been blown up out of all proportion if there is a problem we will be in touch in 2 to 3 weeks”.
Which isn’t a great response for an understanably concerned owner. But to be fair to Peugeot they responded promptly to us asking them to comment on our reader’s experience saying:
I have reviewed your comments with our Customer Care Manager and they are going to re-brief all the Call Centre staff regarding the recall information.
All staff have already been briefed with as much available information as we currently have and as new information is made available this is automatically communicated to them.
Which is a decent response. Peugeot also told us that as soon as Toyota get them VIN# information on affected cars (Toyota build the 107 on the same line as the Aygo) they would follow Toyota’s lead and put a VIN checker on their website for owners to check if their car is affected (extract thy digit, Toyota).
Peugeot also asked us to re-iterate the information we’ve already reported on the 107s affected, which we’re happy to do:
We have only 6667 107s affected by the recall.
The only models affected are Peugeot 107 Models manufactured between January 2005 and August 2009 that have a semi-automatic gearbox (2-Tronic)or have the ESP option with a manual gearbox.
All other 107 models are NOT affected, as they do not use an electronic accelerator pedal, but a conventional accelerator pedal and a throttle cable.
Decent, prompt response from Peugeot.